FREQUENTLY ASKED QUESTIONS
Q: When will I receive my kit?
A. Your individual kits will post out on the dates indicated on your order confirmation email. Delivery is usually two to three days after that date.
Q: Will I get tracking information for my delivery?
A: Yes, you will receive an email from DPD or Evri that will contain your tracking details at time of posting.
Q: Do you ship outside of the UK to other European countries?
A: No, we don't. Brexit has made shipping within the rest of Europe too difficult for us, sorry.
Q: Do you ship to USA or Canada?
A: No, we don't. This is due to the temperature sensitive nature of our products. Also, shipping heavy blocks of sawdust and water half way around the globe is not good for the environment. Look for and support your local grower.
Q: What do i do if I have misplaced or lost my instructions?
A: Lion's Mane instructions can be accessed here.
A: Oyster Mushroom instructions (all types) can be accessed here.
Q: Why has my first flush of mushrooms not grown yet?
A: If you have been caring for your kit longer than the maximum days stated in the instructions feel free to send us an email including a couple of pictures of your set-up and we will be happy to advise.
Q: Why is my second flush taking longer than the first one?
A: The second flush always take longer but soaking the block overnight can help to bring on a second flush. Even if you did this already after harvesting your first flush give it another soak. Then if there is still no activity please get in touch by email with a couple of pictures.
Q: When do I pick my Oyster mushrooms?
A: Oyster mushroom must be picked just as the first cap turns upwards. Pick them all at this point, they store beautifully in the fridge (uncovered) for 5 days. If spores / fine dust start to be produced you must pick immediately as the quality will start to decrease.
Q: When do I pick my Lion’s Mane mushrooms?
A: They can be picked just as the spines start to form but can be left for longer if you want a ‘toothier’ mushroom.
Q: How do i pick my Lion's Mane mushrooms?
A: Just twist or cut them off at the growing holes.
Q: Why does my Lion’s Mane not look like the pictures I find on the internet?
A: When cultivated at home they grow all sorts of different ways, this does not change their flavour or health benefits. Most of the pictures you see online are of mushrooms grown in highly controlled grow rooms by professionals. Think of your grow as the 'wonky fruit' version :)